Returns & Refunds Policy

60-Day Return Policy

We offer a 60-day return policy, which means you may request a return within 60 days from the date your order is placed.

Please note that the 60-day return period begins once your order has been successfully placed and includes order processing and shipping time.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused and unworn
• In its original packaging
• Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at support@campvale.com.

Returns must be approved before being sent back. Once your return request is approved, we'll provide you with instructions on how and where to send your package.

Our return address is:

Menara Mutiara Sentral
2, Jalan Desa Aman 1
Cheras Business Centre
56100 Cheras
Federal Territory of Kuala Lumpur
Malaysia

Please note that items returned without prior authorization will not be accepted.

If you have any questions regarding returns, feel free to contact us anytime at support@campvale.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong product, please contact us immediately at support@campvale.com. We'll evaluate the issue and work with you to resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products
• Gift cards
• Final sale items

If you're unsure whether your item qualifies for a return, please contact our support team before sending it back.

Exchanges

The fastest way to receive a different item is to return your original purchase. Once your return has been approved, you may place a new order for the item you'd like instead.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.

Returned items must be unused, unworn, in their original packaging, and accompanied by proof of purchase.

This statutory right does not affect our 60-Day Return Policy, which provides additional benefits to eligible customers.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at support@campvale.com.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

If you paid any additional shipping fees (such as expedited shipping), those charges are non-refundable unless otherwise required by applicable law.