INTERNATIONAL SHIPPING

We offer Free Standard Shipping with Tracking to the United States, United Kingdom, Canada, Australia, and New Zealand.

All orders ship within 1–5 business days after purchase.

Please note that we cannot speed up the international shipping or transit time/customs clearance process. Shipping times may occasionally take longer due to circumstances beyond our control.

SHIPPING TIME:

• United States: 7–15 business days
• United Kingdom: 7–15 business days
• Canada: 7–15 business days
• Australia: 7–15 business days
• New Zealand: 7–15 business days

Please note that shipping times are estimates and may vary due to customs processing, weather conditions, carrier delays, holidays, or other unforeseen circumstances.

If you have just received a shipment notification, please allow 1–3 working days for the tracking information to update.

WRONG ADDRESS

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information.

We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.

MARKED AS DELIVERED

If an item is marked as successfully delivered by the domestic postal service in your country to the correct address provided upon ordering, but has not successfully arrived, you must contact the local post office or carrier and provide us with a formal affidavit of a lost, stolen, or undelivered package.

After that, we will endeavor to resend a replacement order to you.

Replacement in this specific scenario is left to our discretion. We cannot issue a refund for packages that are marked as successfully delivered.

Please contact us as soon as possible so we can help. Each case is different, so be sure to include all relevant information when contacting us.

IMPORT TAXES / REFUSAL OF PACKAGE

We will not be responsible for any duties, taxes, or customs fees under any circumstances.

If the order arrives in your country and:

• The customer refuses to accept the package
• No attempt is made in the country of destination to deliver the package

We have the right to abandon the package(s) and will not be responsible for any refund.

WHERE IS OUR COMPANY BASED?

AVARLORA is based in Malaysia. However, we work with fulfillment and sorting centers in different locations around the world, so your order may not always be shipped directly from Malaysia.

The shipping location does not affect the price of our products. Product prices are determined by AVARLORA and remain the same regardless of where your order is shipped from.

Working with fulfillment and sorting centers in different locations allows us to fulfill orders efficiently and provide reliable delivery to our customers.

CONTACT US

If you have any questions about shipping or delivery, please contact us at support@campvale.com